Payment methods
We accept the following payment methods:
- Credit Card
Visa, Mastercard, American Express - PayPal
In choosing this payment method, you will be redirected to PayPal. Registration is not mandatory. It is possible to pay via credit or prepaid card. After entering your data, you will be redirected here to finalize your order.
If any additional costs apply due to a specific payment method, they will be explicitly highlighted during the purchase procedure.
Shipping costs and times
We deliver throughout Europe and USA via express courier.
Shipping costs and times:
Express Shipping (1-2 business days): 22 €
Standard Shipping (4-5 business days): 12,50 €
It is possibile to send to other countries not on the list by writing a request to support@prime-cook.it
Orders are processed within 24-48 hours from the moment in which the order is received. This also includes pan personalization requests.
Estimated delivery time depend on the method selected when ordering. The delivery times indicated by the courier are indicative and change depending on the reference area, the nearest office, and any strikes and/or protests. The aforementioned timings may vary for underprivileged or difficult-to-reach places, or due to unforeseeable circumstances.
During the some evening of the shipment, the parcel tracking number will be emailed to the user.
The delivery address cannot be changed after the order if the courier does not allow it.
Please refuse the delivery if the package is damaged. Accepting damaged packages frees the seller of any liability.
INTERNATIONAL
SHIPMENTS:
Within the European Union (EU), goods travel
under the "FREE MOVEMENT OF GOODS" regime.
PRODUCTS SOLD INCLUDE ITALIAN VAT.
For countries OUTSIDE THE EEC and other places
such as the Canary Islands/Channel Islands or others, goods may be subject to
customs duties and/or import taxes of the destination country (e.g., charges
for customs inspections, charges for health inspector checks, etc.) -
THESE COSTS (if any) WILL BE BORNE ENTIRELY BY
THE RECIPIENT as the importer of said goods.
For Business-to-Consumer (B2C) orders, we assume
that all products are for personal use only and not for resale.
The goods will therefore be shipped as “personal
property - products for personal use - NOT FOR RESALE”.
PLEASE READ CAREFULLY:
Personal goods are normally exempt from duties,
except for Japan, China, Korea, and Egypt. However, if the customs authority inspects the parcel, the customs
office may charge an additional fee for the IMPORT procedure.
Any additional taxes or fees will be charged to the importer. This is
standard procedure for imports and importation.
It is not possible to provide an estimate for
customs duties/ADDITIONAL TAXES AND FEES that may be levied by the competent
customs office.
Should these costs be incurred, they must be
covered and paid in full by the importer.
Any storage costs/customs fees/health control
duties/inspection fees must be covered and paid in full by the customer.
For more information, please check with your
country's customs offices.
